Deposit & Withdrawal Fees
Pay trading fees using XIZ tokens and get flat 50% discount
Handling of Orders
1. Your order is not being executed
- Please check if the price is competitive enough.
- Cancel your order and place a new one that the follows price or a transaction handicap price.
2. You are unable to cancel your order or failed to obtain the corresponding tokens after the transaction, Please submit a ticket with relevant attachments as evidence:
- Screenshot of order placement.
- Screenshot of exceptions or errors.
- We will process the ticket as soon as possible, however, do note that requests without screenshots are processed with low priority.
- Reminder: Please check your email for the progress or result of tickets; Tickets categorized properly will be prioritized.