2. The types of Personal Information which we collect may include:
- Your name;
- Your photographic identification;
- Details from your identity documents (such as driver license, passport), number of the document date of issue and expiration, photographic identification, address etc.;
- Your address;
- Your e-mail address;
- Your IP address, Browser and Operating System information;
- Your banking details including account numbers;
- Your date of birth;
- And your trades.
We will process your Personal Information only for the purpose(s) of providing to you the service(s) that you ask us to provide you and to satisfy the legal obligations stemming from regulatory obligations that arise from providing you the service(s)
3. We may use your Personal Information for the following purposes:
- To allow you to open and operate an Account on the Platform;
- To enable you to complete Transactions on the Platform;
- If you contact us, to reply to your queries;
- To analyze the use of our Site;
- As required for regulatory purposes such as Tax, prevention of Money Laundering, prevention of Fraud, adherence to Company statistical reporting obligations, etc.;
- To provide you with information about products and promotions that may be of interest to you, from ourselves and third parties, although only if you have specifically agreed to receive such information;
- For market research e.g. surveying our Users’ needs and opinions on issues, such as our performance, etc. Unless consented, your data for this purpose would be anonymized.
We may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and will not be used to identify an individual unless that same individual.
6.Disclosure of Personal Information
7. Your rights
You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us at e-mail mentioned on the website (out e-mail), you can do these actions in your account profile page yourself (if applicable). Upon your written request at our e-mail, we will inform you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We will also give you a copy of the Personal Information we have retained. There may be a minimal charge for providing you additional copies of your Personal Information to cover administrative costs. You may also request the deletion or destruction of both the Account and Personal Information by sending an email to our e-mail. Bitradez will action your request immediately, except, where this is not consistent with its legal and regulatory obligations. You may also ask us to transfer your Personal Information to another controller of your choice. To ensure the confidentiality, integrity, and availability of your information to yourself, we may request you to confirm your identity by providing identification documentation and/or other methods prior to assisting you in exercising any of your rights. іf you refuse to prove your identity, we may decline to take actions in respect of your data, save restricting processing until we can ensure that such actions are the true wish of the data subject. In the carrying out of our services, we may use automated processing and profiling to reduce the risks of fraud, money laundering, and abuse of our services. Through this automated processing, we carry out an analysis of your identification, transactional, and behavioral patterns. We may not able to provide you with some or all our services if you do not wish this automated processing to be carried out. If you feel that this processing might be detrimental to you, we can provide you with further information about this automated processing by contacting us on our e-mail.
We have implemented technical and organizational security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration, or destruction. Only authorized personnel of Bitradez have access to your Personal Information, and this personnel is required to treat the information as confidential. Where you have consented to, or we are obliged to pass on Personal Information to third parties to provide you with a requested service or in the carrying out of a regulatory or legal obligation, we will request that the same levels of technical and organizational security measure be applied through contractual arrangements, where possible. Technical and organizational security measures in place will, from time to time, be reviewed in line with legal and technical developments. іn the event of a personal data breach or the failure of the measures of protection of such information we will immediately notify you without undue delay.
10.Retention of Personal Information
11. Disposal of Personal Information
Once we do not have any obligation to provide you with a service you requested, nor an obligation to hold Personal Information for regulatory or legal purpose, we will anonymize or dispose of your Personal Information in line with acceptable industry and security standards so that this cannot be subsequently retrieved and associated to you.
Where we cannot directly remove such records, such as in archived backups, we will retain a log of which Personal Information should be removed if ever the backup data is restored.
We will ask you for your consent on registration or post-registration, by providing you the ability to check marketing preferences checkboxes located within your account profile page to allow us to contact you or use your Personal Information for marketing purposes. You have the right to retract the consent for us to process your Personal Information for marketing purposes. You can exercise your right to prevent such processing by unchecking marketing preferences check boxes on your account profile or by contacting us at any time on our e-mail.
13.Data Protection Supervisory Authority
15. Fraud, Phishing and Email scams disclaimer
Please be notified that Bitradez is not in any partnership with entities who represent themselves as customer support agents, providing customer support services via phone and/or social media and promise to help solve your issues for money. Remember – customer support is provided only via the Bitradez website and is always provided free of charge.
16. Contact Us